All new accounts have 21 day to cancel for a full refund. After the expiration of the 21st days your first 3 months are non refundable.Customer may cancel their service at any time after their first 3 months of service. The cancellation will go into effect at the end of the billing month. Yearly subscriptions are non refundable and non transferable. Customer has the option to “pause” or turn off the service at any time.